Delivery & Returns

FREE Standard Delivery:

Royal Mail 1st Class

I know how much you are looking forward to receiving your items and I am passionate about giving you the best possible customer service. However, right now things are out of my control.

Due to Covid-19 and increased demand on the postal service I am sure you can understand that things are taking longer than we would all like.

I dispatch all orders within 7 working days but ask you to allow a further 10 working days for your order to arrive.

Thank you for your patience and understanding

 

Returns

Returns for non-personalised items are accepted within 14 days of you receiving your order. Returned bags must be in the same condition as you received them.

PLEASE NOTE: Refunds are not given on personalised items or custom orders. 

Gifts

I do not include an invoice in any of my boxes. If you require one, please let me know via the contact form and include your order number.”